Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: January 2, 2026
Introduction
Farz Auxiliar Academy ("we," "us," or "our") operates the Farz Auxiliar Academy website (www.farzacademy.com), mobile application on Google Play (the "App"), and related online services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information across all Services for users preparing for MRCP, EDIC, and other medical exams.
Information We Collect
We collect personal information directly from users and automatically through the Services.
Registration and Account Data
Name, email address, phone number, hashed passwords (stored securely and not accessible in plain text), and profile details for account creation and course access.
User-Generated Content
Course progress, quiz answers, mock test results, practice question responses, and interaction data from live classes, webinars, and forums.
Payment Information
Billing details processed via third-party gateways (e.g., Razorpay or Stripe); we do not store full card numbers.
Automatically Collected Data
Device information (ID, OS, browser), IP address, usage logs (pages viewed, time spent), cookies, and analytics data via tools like Google Analytics.
Communication Data
Inquiries via contact forms, emails, or support chats.
Note: No biometrics, precise geolocation, or health diagnostics beyond educational tracking are collected.
How We Use Your Information
Personal information supports core Services and operations:
- •Account management, course enrollment, and access to 750+ practice questions, mega mock tests, and live interactive classes.
- •Personalized learning paths, progress reports, and revisions for MRCP Part 1/2, PACES, and EDIC.
- •Sending educational updates, event notifications (e.g., free mock tests, webinars), and promotional offers like festive discounts.
- •Improving content via analytics and feedback analysis.
- •Processing payments, providing 24/7 mentor support, and facilitating testimonials or reviews.
- •Ensuring security, preventing fraud, and complying with laws.
Information Sharing and Disclosure
We do not sell personal information. Disclosures occur only as needed:
Service Providers
Cloud hosts (AWS/Google Cloud), email (Google Workspace), analytics (Google Analytics), and payment processors under strict agreements.
Legal Requirements
Responding to court orders, fraud prevention, or protecting rights/safety.
Business Transfers
In mergers or acquisitions, with notice where required.
Aggregated Data
Anonymized stats for marketing or research.
International Transfers: For international MRCP/EDIC students, data may transfer to servers in India or the US with safeguards.
Cookies and Tracking Technologies
The website and App use cookies for functionality (session management), analytics (user behavior), and preferences (language). Third-party cookies from Google Analytics track usage across Services. Users can manage cookies via browser settings; opting out may limit features.
Data Security
We implement industry-standard measures: HTTPS encryption, password hashing (e.g., bcrypt), firewalls, access controls, and regular audits. Despite efforts, no system is fully secure; we cannot guarantee absolute protection.
Data Retention
Information is retained as necessary for Services (e.g., course duration + 1 year for records), legal obligations (e.g., tax laws), or disputes. Inactive accounts may be deleted after 2 years. Users can request deletion anytime.
Your Rights and Choices
Users have rights to:
- •Access, correct, or delete data.
- •Withdraw consent (impacts Services).
- •Opt-out of marketing emails.
- •Object to automated decisions.
Requests via info@farzacademy.com or tech-support@farzacademy.com. EU/UK users get GDPR rights; Indian users under DPDP Act where applicable. Responses within 30 days.
For App: Uninstall deletes local data; server data per retention policy.
Children's Privacy
Services target medical professionals (18+); no collection from children under 13 (or 16 in some regions). Parents can contact us for any concerns.
Third-Party Links
Services link to external sites (e.g., payment gateways, social media for testimonials); we are not responsible for their privacy practices.
International Data Transfers
Data processed in India (primary) with possible EU/US transfers under standard clauses.
Changes to This Policy
Updates posted on the website/App with effective date. Significant changes trigger notifications. Last updated: January 2, 2026.